Delete your driver account

Before you delete your account

Please make sure you have:

• Completed, cancelled, or resolved all assigned, accepted, in-progress, and rescheduled deliveries.
• Resolved any pending, approved, or processing withdrawals.
• Closed any payment disputes that are open or under review.
• Withdrawn your available balance, if it meets your payout minimum plus the withdrawal fee. A smaller balance will not prevent deletion and will remain on your wallet record.

Save any receipts or delivery records you need. Once your request is accepted, you’ll be signed out and your driver account will be deactivated.

There is normally a 14-day grace period before your data is erased. We’ll email you the exact deletion date. To cancel your request, contact [email protected] before that date. Once deletion is complete, the erased data cannot be recovered.

What happens to your information?

After the grace period, we remove your driver notifications, conversation memberships, push registrations, location history, licence number, vehicle plate number, and insurance details.

If Driver is your only Rebucom role, we also anonymise your name and login details and remove your phone number, address, date of birth, profile image, and preferences. If you have another role, such as Customer, Merchant, or team member, that account and the profile information it needs will remain active.

Some records are kept after deletion:

• Deliveries, delivery proofs, and ratings remain part of customer and merchant order records.
• Wallet records, transactions, payouts, payments, invoices, and bank-account payout records are kept as financial records. Your bank accounts are removed as transfer recipients.
• Identity verification records and documents are retained for fraud prevention and compliance. Security audit logs are automatically removed after 365 days.

Payment and identity-verification providers may retain information under their own terms. See our Privacy Policy, or email [email protected] with questions about retained information or a provider erasure request.